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Retention Headache

Back a few years ago I worked in the banking industry. I enjoyed the environment, enjoyed the people I worked with and enjoyed the challenges that the fast-paced merger and acquisition environment posed. I credit much of what I learned about HR to these years, not just from a compliance standpoint (as we were constantly being audited, compliance ruled) but also I feel like I saw and experienced a lot of different situations. I became an expert in payroll, 401k and benefit plan conversions (or consolidations depending on the situation) throughout the 5 acquisitions during my tenure.

In one of the acquisitions, the bank I was working for was being purchased by another bank. This new bank was moving the corporate office, and therefore the HR function, to their offices about 50 miles away from where I was working. It was an interesting situation because they were a smaller bank with fewer employees than we were. Because of this, they relied heavily on the bank they were purchasing for much of the tactical support during the process.

I had no intention of staying with the company, as the commute was impossible. Before the merger was finalized, I had another job offer. Suddenly everyone was worried. How would they deal with the payroll consolidation of the two companies? At the time I wasn’t even in the payroll department and suddenly everyone was scrambling. Before I could accept the other offer, my current manager came back to me with a raise to match my job offer and a retention bonus equal to 6 months pay if I stayed at the company until the end of the year to lead the payroll conversion project.

I accepted. Later I discovered that I was receiving the highest retention bonus of ANY employee in the company, including the current Payroll Administrator. I felt like I was getting away with something. Did they really need ME that badly? Was I the only one who could work on this project? Yes, I had proven myself to be effective in this arena, but was I the most valuable employee at the company?

So it didn’t make sense, and I credit my manager at the time for positioning me with senior management and convincing them of my value.  Sometimes I wonder if these things aren’t necessarily based in reality but in perception. They perceived that I was the only one who could do this, either that or it was worth 6 months of my salary so that they wouldn’t have to deal with it. Either way, whether or not I deserved it, the offer was there and I wouldn’t have given it back no matter who protested.

I guess there is a small part of me that feels bad for the AIG employees currently returning their retention bonuses. They can certainly be blamed for a lot, but not necessarily the perception from AIG managment that their continued presence at the company was worth $165 million.

HR Police- March Madness Edition!!

HR PoliceWelcome to HR Police, what I hope to be a recurring feature here on HR Everyday. If there is one thing I hate hate hate, it’s when managers expect HR to “police” their employees because they don’t want to “manage” them. Ugh. So, is this a feature or a vent? You decide.

Newspapers and consultants love to draw attention to themselves this time of year and trot out staggering estimated figures of how many billions of dollars will be lost in productivity during the NCAA Men’s basketball tournament, or March Madness, which begins this evening. I’ve seen figures from 1.7 billion all the way up to 3.8 billion dollars lost to streaming video and bracket checking. CFOs everywhere are crossing themselves twice and praying for no mid-major conference upsets.

One lovely March Madness, a manager came to me. “Stan is watching basketball games online. We need to send an email to the entire company telling them they can’t watch basketball games online.” I, with a neutral expression on my face, reply: “Have you talked to Stan?”

This is where the manager started coming up with lots of “business reasons” why we can’t have employees watching basketball games online. He ended with “Let’s call IT and have them block access to those url’s.” Just think how much bandwidth we would save! We would be heroes!

So here is where the shades of gray come in. Is it best for our company for our employees to be watching basketball games online? No, probably not, unless I suppose you employ sports writers. However, I would argue that maybe what always seems to be forgotten is if Stan is getting his work done. If Stan works in Customer Service and is ignoring calls because he’s glued to the North Carolina-Pitt game, then no, he isn’t getting his job done and that’s what we should focus on.  Tell him to wait for his break. Too many times HR and managers love to write policies and email them out to the entire company as a reaction to one singular situation. Maybe Stan’s an exempt financial analyst in accounting who spends 50+ hours a week glued to his desk. Did he get the budget report to the board on time? Yes? Then let him watch a little March Madness at his desk. He’s probably going to stay until 8 o’clock that evening anyway. Am I being inconsistent? How can I let the Accounting Department watch basketball but not Customer Service? I think it is consistent though, when you focus on the key question here: Is he getting his work done?

So bottom line it all boils down to two things that I find myself constantly preaching to my managers. 1) Focus on performance not behavior and 2) Manage your employees! Tell them you expectation and then hold them accountable.

Rules just make people grumpy. Me included. By the way, I love March Madness. I have my bracket almost ready (I’m waffling between Memphis, Pitt, and North Carolina). Am I still getting my job done? You bet.

Funding the Adventure

A lot has been said recently in the news about the Jon Stewart v. Jim Cramer bout broadcast on Comedy Central Thursday night. I watched the show, I’ve always been a fan of Jon Stewart’s ability to make me laugh about things that I don’t really think are funny. The current economic debacle is a great example.

I won’t say too much about it, if you haven’t seen it, watch it. I was surprised at how Cramer came into the conversation with his tail between his legs. And Stewart never let him off the hook, expressing the rage that all us normal folk feel right now. It was awkward and a little painful because clearly this whole thing isn’t Jim Cramer’s fault. And whatever responsiblity he or the financial media may or may not have in all of this might be fun to speculate about, but clearly that’s all we can do. And maybe we did all share responsibilty because hell, he was just telling us what we wanted to hear anyway, and we ate it up with a silver spoon we took a HELOC out to buy.

I digress. The part that stuck with me was when Stewart said that “you” (meaning I imagine all the evil corporate fat cats we all love to hate) funded “your” adventure with “our” 401(k)s. And this is where I thought about me, the Human Resources Professional, the one who sends the emails out and passes out the bar graphs, the one who encourages her employees every quarter to increase their 401(k) percentages. Do I have some responsibility in this? I came into the HR game just as defined pension plans began their long death, so I don’t completely understand them, but according to Wikipedia they aren’t dependent on investment returns. Were we, all of us HR folk, drinking the 401(k) kool-aid when we should have been investigating more stable plans to insure our employees futures? I don’t know. I know that I’m simplifying the argument as well (not even taking into consideration the CFO we have to deal with that doesn’t even want to give us a 401(k) match). I know I worry about my employees, especially those who are 5-10 years away from retirement. Should I have told them to sew that extra 5% into their mattresses?

Welcome to HR Everyday

Hello, my name is Lauren and I’m an HR Professional. You’ve probably found this page because either: you too are an hr professional, you are an employee confused by something an hr professional did, or, you are either a friend or relative of mine (thanks guys!). Well, welcome! We are brand new and a little blank right now, but you will see more content added as the weeks go on.

So, what is the purpose of HR Everyday? Just a few:

  • Talk about current HR issues;
  • Talk about current issues that make me think about HR (I’m obsessed);
  • Talk about challenges, issues, tell stories and vent;
  • Probably more, we’ll see how this all evolves!

It’s my goal to address the “everyday” not just the buzz words floating around out there. I like the word strategic too, but here I’d like to deal with the facts on the ground so to speak.

Again, welcome. Let me know what you think!